AssemblyAI Debug Bundle

Overview

Collect all diagnostic information needed to resolve AssemblyAI issues — SDK version, transcript status, API connectivity, and configuration — packaged for support tickets.

Prerequisites

• assemblyai package installed
• Access to application logs
• Failed transcript ID (if applicable)

Instructions

Step 1: Create Debug Bundle Script

#!/bin/bash
# assemblyai-debug-bundle.sh
set -euo pipefail

BUNDLE_DIR="assemblyai-debug-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$BUNDLE_DIR"

echo "=== AssemblyAI Debug Bundle ===" > "$BUNDLE_DIR/summary.txt"
echo "Generated: $(date -u +%Y-%m-%dT%H:%M:%SZ)" >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"

# Environment
echo "--- Runtime ---" >> "$BUNDLE_DIR/summary.txt"
node --version >> "$BUNDLE_DIR/summary.txt" 2>&1 || echo "Node.js not found" >> "$BUNDLE_DIR/summary.txt"
echo "Platform: $(uname -s) $(uname -m)" >> "$BUNDLE_DIR/summary.txt"
echo "ASSEMBLYAI_API_KEY: ${ASSEMBLYAI_API_KEY:+[SET (${#ASSEMBLYAI_API_KEY} chars)]}" >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"

# SDK version
echo "--- SDK Version ---" >> "$BUNDLE_DIR/summary.txt"
npm list assemblyai 2>/dev/null >> "$BUNDLE_DIR/summary.txt" || echo "assemblyai not in node_modules" >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"

# API connectivity
echo "--- API Connectivity ---" >> "$BUNDLE_DIR/summary.txt"
HTTP_CODE=$(curl -s -o /dev/null -w "%{http_code}" \
  -H "Authorization: ${ASSEMBLYAI_API_KEY:-none}" \
  https://api.assemblyai.com/v2/transcript 2>/dev/null || echo "FAILED")
echo "GET /v2/transcript: HTTP $HTTP_CODE" >> "$BUNDLE_DIR/summary.txt"

STATUS_CODE=$(curl -s -o /dev/null -w "%{http_code}" \
  https://api.assemblyai.com/v2 2>/dev/null || echo "FAILED")
echo "GET /v2: HTTP $STATUS_CODE" >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"

# AssemblyAI service status
echo "--- Service Status ---" >> "$BUNDLE_DIR/summary.txt"
curl -s https://status.assemblyai.com/api/v2/status.json 2>/dev/null \
  | python3 -m json.tool 2>/dev/null >> "$BUNDLE_DIR/summary.txt" \
  || echo "Could not fetch status" >> "$BUNDLE_DIR/summary.txt"

# Package bundle
tar -czf "$BUNDLE_DIR.tar.gz" "$BUNDLE_DIR"
rm -rf "$BUNDLE_DIR"
echo ""
echo "Bundle created: $BUNDLE_DIR.tar.gz"
echo "Review for sensitive data before sharing with support."

Step 2: Programmatic Transcript Diagnostics

import { AssemblyAI } from 'assemblyai';

const client = new AssemblyAI({
  apiKey: process.env.ASSEMBLYAI_API_KEY!,
});

async function diagnoseTranscript(transcriptId: string) {
  const transcript = await client.transcripts.get(transcriptId);

  const report = {
    id: transcript.id,
    status: transcript.status,
    error: transcript.error ?? null,
    audio_url: transcript.audio_url,
    audio_duration: transcript.audio_duration,
    language_code: transcript.language_code,
    speech_model: transcript.speech_model,
    created: transcript.created,
    completed: transcript.completed,

    // Feature flags that were enabled
    features: {
      speaker_labels: !!transcript.utterances?.length,
      sentiment_analysis: !!transcript.sentiment_analysis_results?.length,
      entity_detection: !!transcript.entities?.length,
      auto_highlights: !!transcript.auto_highlights_result?.results?.length,
      content_safety: !!transcript.content_safety_labels?.results?.length,
      redact_pii: transcript.text?.includes('####') || transcript.text?.includes('['),
      summarization: !!transcript.summary,
    },

    // Word count / duration sanity check
    word_count: transcript.words?.length ?? 0,
    words_per_minute: transcript.audio_duration
      ? ((transcript.words?.length ?? 0) / (transcript.audio_duration / 60)).toFixed(1)
      : 'N/A',
  };

  console.log(JSON.stringify(report, null, 2));
  return report;
}

// Usage: diagnoseTranscript('your-transcript-id');

Step 3: Check Recent Failed Transcripts

async function findFailedTranscripts(limit = 50) {
  const page = await client.transcripts.list({ limit });
  const failed = page.transcripts.filter(t => t.status === 'error');

  console.log(`Found ${failed.length} failed transcripts out of ${page.transcripts.length}:`);
  for (const t of failed) {
    console.log(`  ${t.id} | ${t.created} | ${t.error}`);
  }

  return failed;
}

What to Include in a Support Ticket

Always include:

• Transcript ID (e.g., 6wij2z3g66-...)
• Error message (exact text)
• SDK version (npm list assemblyai)
• Node.js version
• Timestamp of the failure (UTC)

Never include:

• Your API key
• Raw audio containing PII
• Customer data

Helpful extras:

• Audio file format and duration
• Which features were enabled (speaker_labels, etc.)
• Whether the issue is intermittent or consistent

Output

• assemblyai-debug-YYYYMMDD-HHMMSS.tar.gz archive with:
  • summary.txt — Runtime, SDK version, API connectivity, service status
• Programmatic transcript diagnosis report
• List of recently failed transcripts

Error Handling

Resources

• AssemblyAI Support
• AssemblyAI Status Page
• AssemblyAI Community Discord

Next Steps

For rate limit issues, see assemblyai-rate-limits.