Granola Common Errors

Overview

Diagnose and resolve common Granola issues for uninterrupted meeting capture.

Quick Diagnostics

Check Granola Status

# macOS - Check if Granola is running
pgrep -l Granola

# Check audio devices
system_profiler SPAudioDataType | grep "Default Input"

# Check microphone permissions
tccutil list | grep Granola

Common Errors & Solutions

Audio Issues

Error: "No Audio Captured"

Symptoms: Meeting recorded but transcript is empty Causes & Solutions:

# Reset audio on macOS
sudo killall coreaudiod

Error: "Poor Transcription Quality"

Symptoms: Many errors in transcript Solutions:

1. Use quality microphone or headset
2. Reduce background noise
3. Speak clearly and at moderate pace
4. Position microphone closer

Calendar Sync Issues

Error: "Meeting Not Detected"

Symptoms: Granola doesn't auto-start for scheduled meeting Solutions:

1. Check calendar connection:

   • Settings > Integrations > Calendar
   • Disconnect and reconnect

2. Verify event visibility:

   • Event must be on synced calendar
   • You must be an attendee
   • Event needs video link

3. Force sync:

   • Click sync button in Granola
   • Wait 30 seconds
   • Check if meeting appears

Error: "Calendar Authentication Failed"

Symptoms: Can't connect Google/Outlook calendar Solutions:

1. Clear browser cache
2. Log out of Google/Microsoft account
3. Log back in
4. Try connecting Granola again
5. Use private/incognito browser window

Processing Issues

Error: "Notes Not Appearing"

Symptoms: Meeting ended but no notes generated Solutions:

Error: "Processing Failed"

Symptoms: Error message after meeting Causes:

• Audio file corrupted
• Meeting too short (< 2 min)
• Server issues
• Storage full

Solutions:

1. Check Granola status page
2. Verify sufficient disk space
3. Try re-uploading if option available
4. Contact support with meeting ID

Integration Issues

Error: "Zapier Connection Lost"

Symptoms: Automations not triggering Solutions:

1. Open Zapier dashboard
2. Find Granola connection
3. Click "Reconnect"
4. Re-authorize access
5. Test Zap manually

Error: "Slack/Notion Sync Failed"

Symptoms: Notes not appearing in connected apps Solutions:

1. Check integration status in Settings
2. Verify target workspace permissions
3. Re-authenticate if expired
4. Check target channel/database exists

App Issues

Error: "App Won't Start"

Solutions (macOS):

# Force quit Granola
killall Granola

# Clear preferences (caution: resets settings)
rm -rf ~/Library/Preferences/com.granola.*
rm -rf ~/Library/Application\ Support/Granola

# Reinstall
brew reinstall granola

Solutions (Windows):

1. Task Manager > End Granola process
2. Settings > Apps > Granola > Repair
3. If fails, uninstall and reinstall

Error: "Update Failed"

Solutions:

1. Close Granola completely
2. Download latest from granola.ai/download
3. Install over existing version
4. Restart computer if needed

Error Code Reference

When to Contact Support

• Errors persist after troubleshooting
• Data loss or corruption
• Billing issues
• Feature requests

Support: help@granola.ai

Resources

• Granola Status
• Granola Help Center
• Known Issues

Next Steps

Proceed to granola-debug-bundle for creating diagnostic reports.