Master the complete claims lifecycle in ClaimCenter: First Notice of Loss (FNOL), claim investigation, reserve setting, payments, and settlement.
guidewire-install-auth and guidewire-core-workflow-a
FNOL -> Open -> Investigation -> Evaluation -> Negotiation -> Settlement -> Closed
[Draft] [Open] [Reserve] [Exposure] [Payment] [Settle] [Closed]
POST to /fnol/v1/fnol with loss date, loss type/cause, description, policy number, loss location, and reporter details.
POST exposures to /claim/v1/claims/<claimId>/exposures specifying exposure type (VehicleDamage, BodilyInjury), loss party (insured, claimant), and primary coverage.
POST vehicle incidents with severity, damage description, vehicle details, and operability status.
POST reserves to each exposure specifying reserve line (indemnity, expenses), cost type, category, and amount.
POST payments with payment type (partial, final), exposure reference, payee, reserve line, amount, and payment method (check).
POST to each exposure's /close endpoint with the closed outcome (completed, denied, duplicate).
POST to /claim/v1/claims/<claimId>/close with outcome. All exposures must be closed first.
For complete TypeScript API calls and Gosu server-side implementations, load the reference guide:
Read(${CLAUDE_SKILL_DIR}/references/implementation-guide.md)
| Error | Cause | Solution |
|---|---|---|
Policy not found |
Invalid policy number | Verify policy number and status |
Coverage not applicable |
Wrong coverage type | Check policy coverages |
Reserve exceeds limit |
Over policy limit | Adjust to policy limits |
Payment validation |
Missing required fields | Check payee and amount |
Cannot close |
Open activities/exposures | Complete pending items |
For error handling patterns, see guidewire-common-errors.
Auto collision claim: File an FNOL for a two-vehicle accident, create VehicleDamage and BodilyInjury exposures, set reserves of $5,000 for vehicle repair and $2,000 for medical expenses, issue a partial payment to the body shop, then close exposures and the claim after settlement.
Property damage claim with subrogation: File an FNOL for water damage at a commercial property, create a PropertyDamage exposure, set indemnity reserves, process payments to the restoration contractor, pursue subrogation against the responsible party, and close the claim with recovered amounts.