MindTickle Rate Limits

Overview

MindTickle's API enforces per-API-key rate limits across its sales readiness platform, with content upload and user management endpoints throttled more tightly than read operations on courses and quiz results. Organizations onboarding large sales teams (500+ reps) hit limits fast when bulk-creating user accounts, assigning training modules, and syncing completion data to Salesforce. Quiz result exports and coaching session analytics carry separate lower caps, making it critical to stagger data pulls during quarterly enablement rollouts.

Rate Limit Reference

Rate Limiter Implementation

class MindTickleRateLimiter {
  private tokens: number;
  private lastRefill: number;
  private readonly max: number;
  private readonly refillRate: number;
  private queue: Array<{ resolve: () => void }> = [];

  constructor(maxPerMinute: number) {
    this.max = maxPerMinute;
    this.tokens = maxPerMinute;
    this.lastRefill = Date.now();
    this.refillRate = maxPerMinute / 60_000;
  }

  async acquire(): Promise<void> {
    this.refill();
    if (this.tokens >= 1) { this.tokens -= 1; return; }
    return new Promise(resolve => this.queue.push({ resolve }));
  }

  private refill() {
    const now = Date.now();
    this.tokens = Math.min(this.max, this.tokens + (now - this.lastRefill) * this.refillRate);
    this.lastRefill = now;
    while (this.tokens >= 1 && this.queue.length) {
      this.tokens -= 1;
      this.queue.shift()!.resolve();
    }
  }
}

const userLimiter = new MindTickleRateLimiter(25);
const contentLimiter = new MindTickleRateLimiter(8);

Retry Strategy

async function mindtickleRetry<T>(
  limiter: MindTickleRateLimiter, fn: () => Promise<Response>, maxRetries = 3
): Promise<T> {
  for (let attempt = 0; attempt <= maxRetries; attempt++) {
    await limiter.acquire();
    const res = await fn();
    if (res.ok) return res.json();
    if (res.status === 429) {
      const retryAfter = parseInt(res.headers.get("Retry-After") || "20", 10);
      const jitter = Math.random() * 3000;
      await new Promise(r => setTimeout(r, retryAfter * 1000 + jitter));
      continue;
    }
    if (res.status >= 500 && attempt < maxRetries) {
      await new Promise(r => setTimeout(r, Math.pow(2, attempt) * 2000));
      continue;
    }
    throw new Error(`MindTickle API ${res.status}: ${await res.text()}`);
  }
  throw new Error("Max retries exceeded");
}

Batch Processing

async function batchOnboardUsers(users: any[], batchSize = 10) {
  const results: any[] = [];
  for (let i = 0; i < users.length; i += batchSize) {
    const batch = users.slice(i, i + batchSize);
    const batchResults = await Promise.all(
      batch.map(user => mindtickleRetry(userLimiter, () =>
        fetch(`${MT_BASE}/api/v1/users`, {
          method: "POST", headers,
          body: JSON.stringify({ email: user.email, name: user.name, role: user.role }),
        })
      ))
    );
    results.push(...batchResults);
    if (i + batchSize < users.length) await new Promise(r => setTimeout(r, 15_000));
  }
  return results;
}

Error Handling

Resources

• MindTickle Platform Integrations

Next Steps

See mindtickle-performance-tuning.