Handle customer PII correctly when building Shopify apps. Covers the mandatory GDPR webhooks, data minimization, and the specific privacy requirements Shopify enforces for App Store submission.
When a merchant grants your app access, you may receive:
| Data Type | Source | Sensitivity | Retention Obligation |
|---|---|---|---|
| Customer email, name, phone | read_customers scope |
PII — encrypt at rest | Delete on customers/redact |
| Shipping addresses | read_orders scope |
PII — encrypt at rest | Delete on customers/redact |
| Order details (amounts, items) | read_orders scope |
Business data | Delete on shop/redact |
| Product data | read_products scope |
Public | Delete on shop/redact |
| Shop owner email | read_shop scope |
PII | Delete on shop/redact |
Shopify requires three GDPR webhooks for App Store apps. Your app will be rejected without them: customers/data_request (customer wants their data), customers/redact (delete a customer's PII), and shop/redact (delete all shop data 48h after uninstall).
See GDPR Privacy Webhooks for the complete implementation of all three handlers.
Only fetch the fields you actually use in GraphQL queries. Add PII redaction middleware to prevent customer data from leaking into logs — detect emails, phone numbers, and credit card patterns.
See Data Minimization and PII Detection for query examples and redaction middleware.
Automate cleanup with a daily cron job: delete API logs after 30 days, webhook logs after 90 days, and keep audit logs for 7 years (regulatory requirement).
See Data Retention Policy for the complete implementation.
| Issue | Cause | Solution |
|---|---|---|
| App Store rejection for GDPR | Missing webhook handlers | Implement all 3 mandatory webhooks |
| Customer data not found | Data already deleted | Return empty response (not an error) |
| shop/redact not received | App reinstalled before 48h | Shopify cancels redact if reinstalled |
| PII in logs | Missing redaction | Add redaction middleware to all loggers |
# Simulate a customers/data_request webhook locally
curl -X POST http://localhost:3000/webhooks/gdpr/data-request \
-H "Content-Type: application/json" \
-H "X-Shopify-Topic: customers/data_request" \
-H "X-Shopify-Shop-Domain: test.myshopify.com" \
-d '{
"shop_domain": "test.myshopify.com",
"customer": {"id": 123, "email": "test@example.com", "phone": "+1234567890"},
"orders_requested": [1001, 1002],
"data_request": {"id": 999}
}'