Skill UI

A sophisticated tool for Operations Leaders (CX, Support, BizOps) to model team capacity, headcount requirements, and utilization risk. Built on Erlang-C queueing theory and Little's Law, it provides capacity sizing (P50/P90/P99), utilization health checks, and a detailed 12-month quarterly hiring plan that accounts for ramp-up and attrition. Use it for annual planning and budget defense.

A comprehensive guide for researchers writing about Manufacturing and Service Operations Management (M&SOM). It mandates that the method chosen must be dictated by the core operational decision. Provides detailed frameworks for both the analytical lane (e.g., stochastic optimization, queueing theory, game theory) and the empirical/causal lane (e.g., Difference-in-Differences, Instrumental Variables), ensuring the research delivers actionable operational insights.