Skill UI

Guide PM interview candidates through a six-part spoken structure—clarify, rationale, goal, segmentation, pain points, solution—to craft thoughtful product-sense answers for design, improve, or build-next prompts without jumping to solutions too early.

Retention-obsessed Chief Customer Officer interrogation of plans touching customer retention, segmentation, CS team sizing, or CS hiring. Six forcing questions surface churn drivers, gross retention, TTV, kill lists, coverage models, and comp misalignment.

This skill provides strategic guidance for CCOs and founders in designing advanced customer success operations. It covers honest retention decomposition (analyzing GRR vs NRR), developing differential customer segmentation strategies based on ICP fit, modeling optimal CS team coverage (pooled vs. named), and mapping the ideal CS organizational structure. Ideal for strategic planning and business resource allocation.

A comprehensive framework for diagnosing user churn and improving product stickiness. Use this when analyzing key retention metrics (D1, D7, D30, DAU/MAU), investigating why users leave, or building targeted, actionable interventions. It guides the analysis from segmentation to identifying 'aha moments' and recommending specific product changes.

This skill provides comprehensive framework for conducting deep audience research, enabling the creation of detailed buyer personas and sophisticated market segmentation strategies. It covers psychographic profiling, Jobs-to-Be-Done (JTBD) analysis, behavioral segmentation, and defining ideal customer profiles (ICPs). Use it for targeted marketing, product development, and refining outreach efforts across B2B and B2C models.

Implement PCI DSS v4.0 requirements for protecting cardholder data across the Cardholder Data Environment (CDE). Guides SAQ selection, network segmentation, encryption, access controls, and ongoing testing for payment card processing.