Skill UI

This reference architecture details the design of a multi-tenant integration layer for the MindTickle sales enablement platform. It strictly enforces tenant data isolation across all components (database, cache, queue) to ensure that organizational data remains separate. The system manages user synchronization (via SCIM 2.0), tracks course progress, records quiz results, and aggregates team readiness reports, making it ideal for complex SaaS enterprise deployments.

A sophisticated tool for Operations Leaders (CX, Support, BizOps) to model team capacity, headcount requirements, and utilization risk. Built on Erlang-C queueing theory and Little's Law, it provides capacity sizing (P50/P90/P99), utilization health checks, and a detailed 12-month quarterly hiring plan that accounts for ramp-up and attrition. Use it for annual planning and budget defense.

This guide instructs authors on how to strategically position their research manuscript within the established body of Operations Management (OM) literature. Instead of claiming an unstudied 'void,' the focus is on joining and advancing specific 'operational conversations' within canonical OM streams (e.g., queueing, supply chain, revenue management). It emphasizes differentiating contributions based on novel operational mechanisms or decision levers, ensuring the paper's fit is clear to expert reviewers and editors.

A comprehensive guide for researchers writing about Manufacturing and Service Operations Management (M&SOM). It mandates that the method chosen must be dictated by the core operational decision. Provides detailed frameworks for both the analytical lane (e.g., stochastic optimization, queueing theory, game theory) and the empirical/causal lane (e.g., Difference-in-Differences, Instrumental Variables), ensuring the research delivers actionable operational insights.