churn-risk
indranilbanerjee/digital-marketing-pro
This tool assesses the risk of customer churn by analyzing behavioral signals (e.g., engagement decline, purchase frequency drops, usage patterns) across defined segments. It scores these segments into specific risk tiers (Low, Medium, High, Critical) and, crucially, generates tailored, actionable intervention playbooks. These playbooks provide specific recommendations on timing, channels, messaging, and required actions to proactively save the customer relationship before churn occurs, maximizing recovery efforts and minimizing LTV at risk.