Skill UI

Automate Gorgias helpdesk workflows directly from Claude Code, letting you list, create, update, tag, and triage tickets, manage customers, and coordinate teams via natural language commands.

Codified expertise for orchestrating the full returns lifecycle—from authorisations and inspection through disposition, refunds, fraud detection, and warranty claims—to balance customer satisfaction with margin protection across retail, e-commerce, and omnichannel operations.

A comprehensive operational guide for support teams to manage complex customer billing workflows. It assists operators in diagnosing billing anomalies, processing refunds, triaging charges, and recovering customer portals. Use this when investigating billing discrepancies, assessing churn risk, or ensuring accurate subscription state and revenue management.

Command-line wrapper around the Google Workspace Admin SDK that fetches audit logs, activity streams, and usage reports (customer, entity, user) for administrators, with schema inspection helpers to craft --params and --json flags.

Customer Support Agent persona centralizes ticket tracking, email-to-task conversion, status logging, urgency escalation, and follow-up scheduling using Gmail, Sheets, Chat, and Calendar utilities.

Automates daily planning by integrating with your calendar (e.g., Outlook via WorkIQ). It pulls your schedule, cross-references open tasks, analyzes workspace context, and classifies every meeting (Customer, Deep Work, Learning, etc.). The tool detects scheduling conflicts, identifies time zone issues, and generates a structured HTML prep file with proactive recommendations to maximize focus and productivity for the next day.

A comprehensive automation toolkit for managing Zendesk operations via Rube MCP. It provides workflows to list, search, create, update, and delete support tickets, manage user accounts (agents and end-users), and handle organization details. Ideal for integrating support workflows and automating customer service processes.

A structured skill designed to generate a comprehensive and highly actionable escalation brief for at-risk customer accounts. It provides internal stakeholders, from Customer Success Managers to C-level executives, with a clear overview of the situation, covering the timeline, root cause, business impact, and proposing a concrete resolution plan to prevent churn and save the account.