Skill UI

A comprehensive toolkit for advanced debugging and systematic incident response within Customer.io. It provides structured playbooks, API debug clients, and investigation scripts to diagnose complex delivery issues, analyze user profiles, or troubleshoot campaign failures, ensuring robust incident management.

A comprehensive guide for diagnosing and fixing common integration errors with Customer.io. It covers critical topics such as API status codes (400, 401, 429), authentication failures, incorrect timestamp formatting, and best practices for event tracking and transactional message delivery. Use this resource when troubleshooting campaign failures or API calls failing.

This skill implements core Customer.io platform features, enabling sophisticated customer communication workflows. Key functionalities include sending transactional messages (e.g., receipts, password resets) and push notifications, executing API-triggered broadcasts to defined segments, and managing user attributes to dynamically drive segment membership. Ideal for building advanced, data-driven marketing automation and customer lifecycle management systems.

A comprehensive debugging bundle designed to collect all necessary evidence for Customer.io support tickets. It performs API connectivity diagnostics (Track/App), validates user profiles, captures environment details (Node.js, SDK versions), and generates a structured report. Ideal for investigating delivery failures or complex integration issues.

This comprehensive guide details how to install and configure the Customer.io SDK for programmatic integration in Node.js projects. It covers the critical setup of authentication using two distinct API keys: the Track API Key (for user identification and event tracking) and the App API Key (for sending transactional messages and broadcasts). Essential for developers integrating Customer.io's core customer data and marketing features.

This comprehensive guide identifies and explains the most common anti-patterns and mistakes when integrating with Customer.io. It covers crucial development topics, including proper API key usage, Unix timestamp formatting, ensuring correct event tracking order (Identify before Track), and optimizing API calls for performance. Use this as a definitive checklist for code review and developer onboarding.

This guide provides comprehensive strategies for scaling Customer.io integrations to handle high volumes of daily events. It covers implementing k6 load tests for performance benchmarking and outlines architectural patterns—from simple Direct APIs to complex Redis/Kafka queue-backed systems—ensuring reliability and managing API rate limits for massive data throughput.

This skill provides a comprehensive solution for implementing observability for Customer.io integrations. It covers setting up Prometheus metrics (latency, request counts, bounces), structured JSON logging with PII redaction, and OpenTelemetry tracing. Use it when building robust, production-grade monitoring dashboards and alerting systems for Customer.io APIs.

A comprehensive, step-by-step checklist and audit script designed for validating Customer.io integrations before going live. It covers credential verification, email deliverability setup (SPF, DKIM, DMARC), API connectivity smoke tests, campaign readiness, and setting up operational monitoring alerts for a smooth, reliable production launch.

Implements robust mechanisms for handling API rate limits (e.g., 429 errors) when interacting with services like Customer.io. It utilizes the Token Bucket algorithm for precise throttling and combines it with exponential backoff, jitter, and queue processing (p-queue) to ensure high reliability and prevent API overloads.

This comprehensive guide details essential security best practices for integrating with Customer.io. It covers secure credential storage using secrets managers, sanitizing Personally Identifiable Information (PII) via hashing, verifying webhook signatures (HMAC-SHA256) to ensure data integrity, and establishing procedures for API key rotation to maintain compliance with GDPR/CCPA regulations.

A comprehensive guide for safely upgrading and migrating the Customer.io Node SDK. It details the necessary steps for handling major version changes, such as transitioning from the legacy CustomerIO class to the modern TrackClient and APIClient pattern. Use this skill when refactoring old code, adapting to breaking API changes, or ensuring compatibility with the latest SDK best practices.