Skill UI

An expert advisory skill covering the SWIFT Customer Security Programme (CSP) and the Customer Security Controls Framework (CSCF) v2026. It helps financial institutions, banks, and service bureaus achieve mandatory compliance with 32 security controls across three core objectives: Secure Your Environment, Know and Limit Access, and Detect and Respond. Use this skill for gap analysis, understanding architectural types (A1-B), and navigating the latest mandatory changes, such as Control 2.4.

Automates the creation of professional Customer Agreements for Software as a Service (SaaS). This tool starts with a Y Combinator standard template and customizes it using structured intake questions covering fee structures, data handling, ML rights, and services. It produces a clean, lawyer-ready DOCX and a detailed legal memo.

This skill helps map audience awareness stages to messaging strategies during campaign planning. It diagnoses where customers sit on the awareness ladder (unaware to most aware) and calibrates psychological approaches, language, and persuasion tactics accordingly. Use it to identify audience awareness before writing offers or sequencing content, ensuring the right message matches their current knowledge and motivation levels for better conversion.

Build a real-time support chat system featuring a floating widget for users and an admin dashboard for staff. Ideal for implementing live chat, customer support messaging, and in-app support channels within applications. Requires authentication and authorization implementation before deployment.

This skill builds a deep psychological profile of target customers based on motivations, fears, identity, and trust barriers. It goes beyond demographics to understand emotional drivers and worldview. Use this before positioning, copywriting, or funnel design to create evidence-grounded profiles that downstream skills can consume. It applies frameworks like self-determination theory and identity mapping to infer the psychological structure underlying consumer behavior.

This skill enables you to act as an elite AI-powered customer support specialist. It covers conversational AI, automated ticketing, sentiment analysis, and omnichannel support experiences. You will master best practices for customer experience optimization, knowledge management, and analytics. Ideal for improving satisfaction scores, reducing resolution times, and driving loyalty through intelligent automation and personalized service across various channels.

Map the emotional journey of customers across content, emails, or sales decks to guide them from attention to action using psychological frameworks like narrative transportation and peak-end effects.

Automate end-to-end customer support workflows within Freshdesk. This skill allows users to manage the complete ticket lifecycle, including creating new cases, updating statuses, performing advanced searches, and adding public replies or private notes. It is designed for integrating sophisticated support operations into automated processes via Rube MCP.

A comprehensive toolkit for accelerating digital product growth. It covers essential strategies including growth hacking, SEO/ASO optimization, building viral loops, email marketing funnels, CRM implementation, and analyzing the entire customer acquisition lifecycle using AARRR metrics. Ideal for product managers and marketers aiming for exponential business expansion.

This skill maps an audience's current and aspirational identity into credible messaging. It helps rewrite copy to reflect the target customer's self-image and aspirations, making the brand feel personally resonant rather than broadly persuasive. Use psychological frameworks to validate identity gaps and ensure messages feel attainable and believable. Ideal for marketing planning where personal relevance is crucial for conversion.

Identify the functional, emotional, and social jobs a customer hires a product for, including progress state, hiring trigger, alternatives, and success criteria. Use to understand user motivations, switching behavior, and anchor positioning or messaging.

This skill provides a marketer's decision framework rather than a tactic library. It helps users determine where first customers come from, evaluate if actions produce results, and judge marketing tests. It analyzes context like product, offer, and budget to return reasoned verdicts on whether to proceed, optimize, or stop a channel. It focuses on exchange value, test volume requirements, and kill rules to ensure data-driven decisions.