Skill UI

A comprehensive guide for developers migrating the intercom-client npm package, particularly addressing major version jumps (e.g., v5 to v6) and associated breaking changes. Learn how to update client initialization, modify contact and conversation operations, and handle API version pinning using TypeScript and modern asynchronous patterns.

A comprehensive guide for handling incoming Intercom webhooks, including robust HMAC-SHA1 signature verification. It details processing different notification topics (e.g., contact creation, conversation updates) and implementing idempotent logic using Redis to prevent duplicate event processing. Ideal for integrating Intercom data into a backend system or CRM.

This tool standardizes the process of triaging and responding to customer support tickets, emails, or chats. It analyzes incoming text to identify issue type, product area, and severity, then categorizes the ticket, sets a priority level, drafts an empathetic response, and generates internal action items for efficient handling across platforms like Zendesk or Intercom.