Skill UI

A rigorous, blameless framework for conducting post-mortems after major failures, such as missed quarterly targets, failed launches, or poor hires. It guides users through defining the event, applying the 5 Whys to find root causes, distinguishing between contributing factors and core causes, identifying ignored warning signs, and creating actionable, owned change registers to ensure systemic improvement and prevent recurrence.

Comprehensive runbook for managing Adobe API integration outages, covering Firefly, PDF Services, and IMS authentication failures. Provides structured procedures for initial triage, determining severity (P1-P4), executing recovery steps (Auth/Rate Limit), implementing fallback modes, and documenting post-incident reports and communication.

A comprehensive runbook for rapid incident response to Figma REST API failures. It guides users through quick triage (checking status, authentication, rate limits), decision-making based on error codes (403, 429, 500), applying immediate mitigation strategies (token rotation, fallback modes), and completing thorough postmortem documentation.

A comprehensive runbook providing structured guidance for rapid incident response when encountering failures with the Canva Connect API integration. It guides users through initial triage (checking status, error rates), outlines immediate mitigation strategies for common API errors (401, 429, 5xx), and covers standardized communication templates and detailed post-incident procedures, including log collection and root cause analysis.

A comprehensive runbook for managing HubSpot CRM integration failures. It guides users through rapid triage, diagnosing common API errors (401, 429, 5xx), implementing immediate mitigation steps, and completing structured post-incident reviews. Essential for maintaining system uptime during outages.

A comprehensive runbook for systematically handling Intercom API outages and integration failures. It guides technical teams through rapid triage (checking status codes, rate limits, and service status), implementing mitigation strategies like graceful degradation, and documenting post-incident reports (postmortem). Essential for maintaining service reliability during Intercom service interruptions.

A comprehensive, step-by-step guide for responding to Klaviyo API outages and integration failures. This runbook includes quick triage scripts, decision trees based on common error codes (401, 429, 5xx), and detailed procedures for mitigation, service degradation, and postmortem communication, ensuring rapid service recovery and operational stability.

A comprehensive guide for rapid incident response and troubleshooting of Miro API v2 integration failures. It covers defining severity levels, quick triage steps, detailed error handling for 4xx/5xx status codes (e.g., token expiration, rate limiting), mitigation strategies, and postmortem evidence collection.

A comprehensive guide for rapid incident response for Palantir Foundry systems. This runbook provides structured steps for triage, severity classification (P1-P4), and detailed playbooks for common issues like authentication failures, rate limiting, and build pipeline errors. It guides users through investigation, mitigation, and postmortem documentation to minimize downtime and ensure quick recovery.

A comprehensive operational guide for managing Salesforce integration failures and outages. This runbook provides step-by-step procedures for initial triage, diagnosing common API errors (e.g., rate limiting, authentication failures), implementing mitigation strategies, and conducting detailed post-incident reviews (postmortems). It covers best practices for ensuring system reliability during critical system outages.

This mode acts as a structured thinking partner, guiding users through ambiguous problems, complex decisions, and open-ended strategy questions. Instead of providing direct answers, it focuses on challenging assumptions, asking clarifying questions, surfacing multiple perspectives (e.g., stakeholder views), and helping the user structure their thought process using advanced techniques like reframing, pre-mortem analysis, and identifying critical constraints. Ideal for product managers and leaders who need to explore ideas without a clear path forward.

This comprehensive runbook provides structured, step-by-step procedures for diagnosing and mitigating Webflow Data API integration failures. It guides teams through quick triage checks (status page, connectivity, rate limits) and offers specific remediation steps for common error types like Authentication (401/403), Rate Limiting (429), and Server Errors (500/502/503). Designed for rapid incident response, ensuring graceful degradation and postmortem documentation.