Intercom Upgrade & Migration

Overview

Guide for upgrading the intercom-client npm package and handling Intercom API version changes. The SDK was rewritten in TypeScript starting at v6, which introduced significant breaking changes from the v5 CommonJS API.

Prerequisites

• Current intercom-client installed
• Git for version control
• Test suite available

Instructions

Step 1: Check Current Versions

# Current SDK version
npm list intercom-client

# Latest available
npm view intercom-client version

# Current API version (check response headers)
curl -s -D - -o /dev/null \
  -H "Authorization: Bearer $INTERCOM_ACCESS_TOKEN" \
  https://api.intercom.io/me 2>/dev/null | grep -i intercom-version

Step 2: SDK v5 to v6 Migration (Major Breaking Change)

The v6 SDK is a full TypeScript rewrite with a new API surface.

Client Initialization:

// v5 (CommonJS)
const Intercom = require("intercom-client");
const client = new Intercom.Client({ token: "xxx" });

// v6+ (TypeScript ESM)
import { IntercomClient } from "intercom-client";
const client = new IntercomClient({ token: "xxx" });

Contact Operations:

// v5
await client.users.create({ email: "test@example.com" });
await client.leads.create({ email: "lead@example.com" });
await client.users.find({ id: "abc" });
await client.users.list();

// v6+ (unified contacts API)
await client.contacts.create({ role: "user", email: "test@example.com" });
await client.contacts.create({ role: "lead", email: "lead@example.com" });
await client.contacts.find({ contactId: "abc" });
await client.contacts.list();

Conversation Operations:

// v5
await client.conversations.reply({ id: "123", body: "Hello", type: "admin", admin_id: "456" });

// v6+
await client.conversations.reply({
  conversationId: "123",
  body: "Hello",
  type: "admin",
  adminId: "456",
});

Error Handling:

// v5
try { ... } catch (e) { console.log(e.statusCode, e.body); }

// v6+
import { IntercomError } from "intercom-client";
try { ... } catch (e) {
  if (e instanceof IntercomError) {
    console.log(e.statusCode, e.message, e.body);
  }
}

Pagination:

// v5 - callback style
client.users.scroll.each({}, (users) => { /* ... */ });

// v6+ - async iteration
const response = await client.contacts.list();
for await (const contact of response) {
  // Auto-paginates
}

// Or manual cursor-based pagination
let startingAfter: string | undefined;
do {
  const page = await client.contacts.list({ perPage: 50, startingAfter });
  // process page.data
  startingAfter = page.pages?.next?.startingAfter ?? undefined;
} while (startingAfter);

Step 3: API Version Pinning

Intercom API versions control response shapes. The SDK defaults to a compatible version, but you can pin explicitly.

// Current stable version: 2.11
// SDK handles version headers automatically
// To use specific version via raw requests:
const response = await fetch("https://api.intercom.io/contacts", {
  headers: {
    Authorization: `Bearer ${token}`,
    "Intercom-Version": "2.11",
    "Content-Type": "application/json",
  },
});

Step 4: Upgrade Procedure

# 1. Create upgrade branch
git checkout -b upgrade/intercom-client-v6

# 2. Install new version
npm install intercom-client@latest

# 3. Run type checks (will surface breaking changes)
npx tsc --noEmit 2>&1 | grep "intercom"

# 4. Run tests
npm test

# 5. Fix breaking changes identified by TypeScript and tests

# 6. Test against dev workspace
INTERCOM_ACCESS_TOKEN=$DEV_TOKEN npm run test:integration

# 7. Commit and PR
git add -A && git commit -m "chore: upgrade intercom-client to v6"

Step 5: Type Import Changes

// v6+ exports types under Intercom namespace
import { Intercom } from "intercom-client";

// Use typed request/response interfaces
const request: Intercom.CreateContactRequest = {
  role: "user",
  email: "test@example.com",
};

const contact: Intercom.Contact = await client.contacts.create(request);

v5 to v6 Migration Cheat Sheet

Error Handling

Resources

• intercom-node GitHub
• SDK v6 Release Notes
• API Versioning
• intercom-client npm

Next Steps

For CI integration during upgrades, see intercom-ci-integration.