Klaviyo Debug Bundle

Overview

Collect all diagnostic information needed for Klaviyo support tickets: SDK version, API connectivity, rate limit status, recent errors, and environment config (with secrets redacted).

Prerequisites

• klaviyo-api SDK installed
• KLAVIYO_PRIVATE_KEY environment variable set
• Access to application logs

Instructions

Step 1: Create Debug Bundle Script

#!/bin/bash
# klaviyo-debug-bundle.sh
set -euo pipefail

BUNDLE_DIR="klaviyo-debug-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$BUNDLE_DIR"

echo "=== Klaviyo Debug Bundle ===" | tee "$BUNDLE_DIR/summary.txt"
echo "Generated: $(date -u +%Y-%m-%dT%H:%M:%SZ)" >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"

Step 2: Collect Environment Info

# --- Runtime ---
echo "--- Runtime Environment ---" >> "$BUNDLE_DIR/summary.txt"
echo "Node.js: $(node --version 2>/dev/null || echo 'not installed')" >> "$BUNDLE_DIR/summary.txt"
echo "npm: $(npm --version 2>/dev/null || echo 'not installed')" >> "$BUNDLE_DIR/summary.txt"
echo "OS: $(uname -srm)" >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"

# --- SDK Version ---
echo "--- Klaviyo SDK ---" >> "$BUNDLE_DIR/summary.txt"
npm list klaviyo-api 2>/dev/null >> "$BUNDLE_DIR/summary.txt" || echo "klaviyo-api: not installed" >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"

# --- API Key Check (redacted) ---
echo "--- API Key Status ---" >> "$BUNDLE_DIR/summary.txt"
if [ -n "${KLAVIYO_PRIVATE_KEY:-}" ]; then
  echo "KLAVIYO_PRIVATE_KEY: SET (${#KLAVIYO_PRIVATE_KEY} chars, prefix: ${KLAVIYO_PRIVATE_KEY:0:3}***)" >> "$BUNDLE_DIR/summary.txt"
else
  echo "KLAVIYO_PRIVATE_KEY: NOT SET" >> "$BUNDLE_DIR/summary.txt"
fi
echo "" >> "$BUNDLE_DIR/summary.txt"

Step 3: API Connectivity Tests

# --- API Connectivity ---
echo "--- API Connectivity ---" >> "$BUNDLE_DIR/summary.txt"

# Test base connectivity
echo -n "DNS resolve a.klaviyo.com: " >> "$BUNDLE_DIR/summary.txt"
nslookup a.klaviyo.com > /dev/null 2>&1 && echo "OK" >> "$BUNDLE_DIR/summary.txt" || echo "FAILED" >> "$BUNDLE_DIR/summary.txt"

# Test API authentication
if [ -n "${KLAVIYO_PRIVATE_KEY:-}" ]; then
  HTTP_CODE=$(curl -s -o "$BUNDLE_DIR/api-response.json" -w "%{http_code}" \
    -H "Authorization: Klaviyo-API-Key $KLAVIYO_PRIVATE_KEY" \
    -H "revision: 2024-10-15" \
    -H "Accept: application/vnd.api+json" \
    "https://a.klaviyo.com/api/accounts/" 2>/dev/null || echo "000")
  echo "API Auth Test: HTTP $HTTP_CODE" >> "$BUNDLE_DIR/summary.txt"

  # Capture rate limit headers
  curl -s -I \
    -H "Authorization: Klaviyo-API-Key $KLAVIYO_PRIVATE_KEY" \
    -H "revision: 2024-10-15" \
    "https://a.klaviyo.com/api/profiles/?page[size]=1" 2>/dev/null \
    | grep -i "ratelimit\|retry-after" >> "$BUNDLE_DIR/rate-limits.txt" || echo "No rate limit headers" >> "$BUNDLE_DIR/rate-limits.txt"
fi

# Check Klaviyo status page
echo -n "Status Page: " >> "$BUNDLE_DIR/summary.txt"
curl -s "https://status.klaviyo.com/api/v2/status.json" 2>/dev/null \
  | python3 -c "import sys,json; d=json.load(sys.stdin); print(d.get('status',{}).get('description','unknown'))" >> "$BUNDLE_DIR/summary.txt" 2>/dev/null \
  || echo "Could not reach status page" >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"

Step 4: Application Log Collection

# --- Recent Error Logs (redacted) ---
echo "--- Recent Klaviyo Errors ---" >> "$BUNDLE_DIR/summary.txt"

# Search common log locations for Klaviyo errors
for logdir in logs/ /var/log/app/; do
  if [ -d "$logdir" ]; then
    grep -i "klaviyo\|a\.klaviyo\.com" "$logdir"*.log 2>/dev/null \
      | tail -50 \
      | sed -E 's/pk_[a-zA-Z0-9]+/pk_***REDACTED***/g' \
      | sed -E 's/[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,}/***@redacted***/g' \
      >> "$BUNDLE_DIR/recent-errors.txt"
  fi
done

# Redact any remaining secrets from all collected files
for file in "$BUNDLE_DIR"/*.txt "$BUNDLE_DIR"/*.json; do
  [ -f "$file" ] && sed -i -E 's/pk_[a-zA-Z0-9]{20,}/pk_***REDACTED***/g' "$file"
done

Step 5: Package and Output

# Package bundle
tar -czf "$BUNDLE_DIR.tar.gz" "$BUNDLE_DIR"
rm -rf "$BUNDLE_DIR"
echo ""
echo "Bundle created: $BUNDLE_DIR.tar.gz"
echo "Review before sharing -- ensure no secrets remain."

Programmatic Debug Info

// src/klaviyo/debug.ts
import { ApiKeySession, AccountsApi, ProfilesApi } from 'klaviyo-api';

interface KlaviyoDebugInfo {
  sdkVersion: string;
  apiConnected: boolean;
  accountId?: string;
  accountName?: string;
  apiLatencyMs: number;
  rateLimitStatus?: string;
  error?: string;
}

export async function collectKlaviyoDebugInfo(): Promise<KlaviyoDebugInfo> {
  const start = Date.now();
  const sdkVersion = require('klaviyo-api/package.json').version;

  try {
    const session = new ApiKeySession(process.env.KLAVIYO_PRIVATE_KEY!);
    const accountsApi = new AccountsApi(session);
    const result = await accountsApi.getAccounts();
    const account = result.body.data[0];

    return {
      sdkVersion,
      apiConnected: true,
      accountId: account.id,
      accountName: account.attributes.contactInformation?.organizationName,
      apiLatencyMs: Date.now() - start,
    };
  } catch (error: any) {
    return {
      sdkVersion,
      apiConnected: false,
      apiLatencyMs: Date.now() - start,
      error: `${error.status || 'N/A'}: ${error.body?.errors?.[0]?.detail || error.message}`,
    };
  }
}

Output

• klaviyo-debug-YYYYMMDD-HHMMSS.tar.gz containing:
  • summary.txt -- Environment, SDK version, API key status, connectivity
  • rate-limits.txt -- Current rate limit header values
  • api-response.json -- Account API response (confirms auth)
  • recent-errors.txt -- Redacted error logs

Redaction Rules

ALWAYS redacted:

• API keys (pk_***)
• Email addresses
• Phone numbers
• Webhook secrets

Safe to include:

• Error codes and HTTP status codes
• SDK and runtime versions
• Stack traces (with PII redacted)
• Rate limit header values
• Klaviyo account ID

Resources

• Klaviyo Support Portal
• Klaviyo Status Page
• API Error Alerts

Next Steps

For rate limit issues, see klaviyo-rate-limits.