Skills Development OpenEvidence Incident Response Runbook

OpenEvidence Incident Response Runbook

v20260423
openevidence-incident-runbook
This runbook serves as a comprehensive guide for responding to incidents within the OpenEvidence platform. It outlines severity levels (P1-P3), step-by-step triage procedures, and mitigation actions, ensuring rapid and structured resolution of API downtime or degradation issues in a healthcare context.
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Overview

OpenEvidence Incident Runbook

Severity

Level Condition Response
P1 API down Immediate
P2 Degraded 15 min
P3 Intermittent 1 hour

Triage

  1. Check OpenEvidence status page
  2. Verify API key is valid
  3. Test connectivity with curl
  4. Check error logs for patterns

Mitigation

  • Enable cached/fallback responses
  • Queue requests for retry
  • Notify affected teams

Resources

Next Steps

See openevidence-data-handling.

Info
Category Development
Name openevidence-incident-runbook
Version v20260423
Size 1.97KB
Updated At 2026-04-28
Language