Skill UI

An elite AI-powered specialist mastering end-to-end customer support. This skill guides the implementation of advanced conversational AI, automated ticketing systems, and comprehensive omnichannel strategies. It covers sentiment analysis, knowledge base optimization, e-commerce support, and advanced CX analytics, ensuring seamless, human-centered, and efficient customer journeys across all platforms.

Guides growth-stage companies through CISO-level security programs by quantifying risks in dollars, sequencing compliance (SOC 2/ISO 27001/HIPAA/GDPR), architecting zero-trust defenses, leading incident response, and translating budgets for boards or sales conversations.

Guards borrower interactions by enforcing TRID, RESPA, TILA, ECOA/Fair Lending, licensing, disclosures, and privacy rules whenever rates, fees, qualifications, or data are discussed in mortgage conversations.

Use this skill to easily submit feedback, report bugs, or provide suggestions for the Nexu platform. Simply use `/feedback <message>` in the chat. The system automatically gathers the conversation history and any attached images, ensuring comprehensive and convenient reporting without manual copying or pasting.

This skill synthesizes a comprehensive Product Requirements Document (PRD) from the current conversation context and understanding of the codebase. It guides the user through structuring the problem statement, defining detailed user stories, outlining implementation decisions, and suggesting test strategies. The final PRD is formatted and submitted directly as a GitHub issue, ensuring a structured handover from discussion to development specification.

This skill generates a comprehensive discovery call brief designed for sales professionals. Users input prospect details and product info, and the AI outputs a structured guide including market research summaries, hypotheses about pain points, deep-dive questioning frameworks, and clear success criteria. It ensures every sales conversation is strategic, context-driven, and leads to a defined next step.

Generates a comprehensive and actionable playbook designed for Customer Success Managers (CSMs) and Account Teams. This playbook structures all necessary elements for a renewal conversation, including detailed account health assessments, stakeholder mapping, risk registers, ROI value stories, and commercial negotiation strategies. It ensures that the team is prepared 90-180 days before the renewal date to maximize retention and identify expansion opportunities.

This skill helps transform a product initiative into a comprehensive, structured influence plan. It maps key stakeholders, identifies their primary concerns and decision authority, and recommends the optimal conversation sequence. It generates tailored talking points and objection handling strategies to ensure alignment and secure buy-in from complex organizational groups.