Skill UI

Monitors SaaS portfolios with Python CLI tools to score customer health, flag churn risk tiers, and prioritize expansion opportunities, suitable for retention reviews or account planning workflows.

This comprehensive skill guides the entire product marketing lifecycle, from defining Ideal Customer Profiles (ICP) and developing core positioning statements (e.g., Dunford's method) to executing Go-To-Market (GTM) strategies and product launch plans. It also covers competitive intelligence, building detailed battlecards, and improving sales enablement through win/loss analysis, ensuring successful market entry and adoption across international markets.

This expert guides the optimization and design of the entire revenue engine, connecting marketing, sales, and customer success. It provides frameworks for lead lifecycle management, defining MQL-to-SQL handoffs, implementing comprehensive lead scoring models (fit and engagement), and structuring lead routing rules. Use this when optimizing cross-functional processes and systems.

This router acts as an index and dispatcher for four specialized business and growth skills. It routes requests across the entire B2B lifecycle, covering customer success management (churn risk, expansion), sales engineering (RFP analysis, PoC planning), revenue operations (pipeline forecasting, GTM efficiency), and contract writing. Use this when a growth or revenue request requires determining the correct specialized skill module.

Guides GTM leaders through expansion and retention systems that reduce churn, automate customer success, and optimize net revenue retention via usage triggers, health scoring, and land-and-expand playbooks.

This skill provides strategic guidance for CCOs and founders in designing advanced customer success operations. It covers honest retention decomposition (analyzing GRR vs NRR), developing differential customer segmentation strategies based on ICP fit, modeling optimal CS team coverage (pooled vs. named), and mapping the ideal CS organizational structure. Ideal for strategic planning and business resource allocation.

This skill generates a comprehensive, data-driven Customer Health Scorecard for any account. It assesses renewal risk, expansion potential, and overall account vitality by scoring five key dimensions: Product Adoption, Engagement, Outcomes, Support Health, and Commercial status. The output provides a weighted score (out of 100) and a RAG status (Red, Amber, Green), guiding Customer Success Managers and leadership on immediate risks and recommended actions.

Generates a comprehensive and actionable playbook designed for Customer Success Managers (CSMs) and Account Teams. This playbook structures all necessary elements for a renewal conversation, including detailed account health assessments, stakeholder mapping, risk registers, ROI value stories, and commercial negotiation strategies. It ensures that the team is prepared 90-180 days before the renewal date to maximize retention and identify expansion opportunities.

Generates comprehensive, audience-calibrated product roadmaps that tell a cohesive strategy story. Use this skill when planning product direction, presenting quarterly goals to leadership, or defining strategic initiatives. It structures the output using the Now/Next/Later framework, ensuring the narrative includes success metrics, strategic context, and explicit deprioritization rationale, adapting the detail level for executives, engineers, or customers.