Skill UI

This guide provides expert strategies for optimizing the critical post-signup user journey. Learn how to minimize time-to-value, define the core 'aha moment,' and structure effective first-run experiences. It covers best practices for onboarding checklists, empty state design, guided tours, and coordinating multi-channel communication (email/in-app) to boost activation rates and drive long-term retention.

This skill simulates a highly rigorous 'retention-obsessed CCO' interrogation. It pressure-tests any major business plan—whether concerning customer retention, segmentation, CS team scaling, or new hiring—by forcing the analysis of six critical, data-driven questions. Use this when major strategic decisions are pending, requiring deep vetting of customer health and financial viability.

This skill provides strategic guidance for CCOs and founders in designing advanced customer success operations. It covers honest retention decomposition (analyzing GRR vs NRR), developing differential customer segmentation strategies based on ICP fit, modeling optimal CS team coverage (pooled vs. named), and mapping the ideal CS organizational structure. Ideal for strategic planning and business resource allocation.

This guide provides expert principles and strategies for optimizing the entire user onboarding journey, from initial signup to achieving the 'Aha Moment.' It covers core CRO principles (Time-to-Value, One Goal Per Session), designing effective checklists, utilizing empty states, coordinating multi-channel communication (email/in-app), and defining key activation metrics. Use this when aiming to boost user retention and improve the first-run experience across SaaS, B2B, and mobile applications.

A sophisticated tool for commercial leaders preparing board-ready forecasts. It goes beyond single-number projections by decomposing pipeline into commit, best-case, and pipe-only tiers. It also projects cohort-level Net/Gross Revenue Retention (NRR/GRR) to detect leaky cohorts and scores per-stage funnel confidence, ensuring all assumptions are explicit for executive review.

Generates an exhaustive, executable 12-month marketing plan structured by the AARRR framework (Acquisition, Activation, Retention, Referral, Revenue). Acting as a fractional CMO, this tool tailors strategies to the client's specific budget, team capabilities, and business stage. It creates a single, actionable roadmap, complete with current-state audits and strategic recommendations, ideal for investor updates or internal team alignment.

Transforms complex raw product metrics into a clear, actionable health narrative. This skill analyzes key performance indicators (KPIs) across the entire user lifecycle—including acquisition, activation, engagement, and retention—against set OKRs and benchmarks. The output is a comprehensive report providing overall health status, key observations, hypothesized root causes for performance dips, and prioritized, actionable next steps with assigned owners.

Generates a comprehensive and actionable playbook designed for Customer Success Managers (CSMs) and Account Teams. This playbook structures all necessary elements for a renewal conversation, including detailed account health assessments, stakeholder mapping, risk registers, ROI value stories, and commercial negotiation strategies. It ensures that the team is prepared 90-180 days before the renewal date to maximize retention and identify expansion opportunities.

A comprehensive framework for diagnosing user churn and improving product stickiness. Use this when analyzing key retention metrics (D1, D7, D30, DAU/MAU), investigating why users leave, or building targeted, actionable interventions. It guides the analysis from segmentation to identifying 'aha moments' and recommending specific product changes.

This skill helps users deeply understand the root causes of developer attrition, moving beyond basic pricing models. It addresses six key types of churn—including DX issues, integration failures, and market shifts—and provides a framework for calculating a developer health score to identify at-risk users proactively. Ideal for product managers and marketing teams focused on growth and retention.