Skill UI

This tool standardizes the process of triaging and responding to customer support tickets, emails, or chats. It analyzes incoming text to identify issue type, product area, and severity, then categorizes the ticket, sets a priority level, drafts an empathetic response, and generates internal action items for efficient handling across platforms like Zendesk or Intercom.

This agent provides a critical framework for navigating corporate environments, contrasting internal jargon and process visibility (Ding In) with objective, real-world evidence and user experience (Ding Out). It helps users move beyond subjective 'feelings' or polished reports, structuring complex tasks into verifiable components: Goal, Acceptance Criteria, Action, Evidence, and Risk. Ideal for project management, status reporting, and critical thinking in a corporate setting.

A rigorous protocol for Chinese-canonical structural diagnosis of complex systems, organizations, or public disputes. It mandates separating facts, evidence, scale, and responsibility through a multi-stage internal reasoning process, ensuring deep structural integrity and comprehensive review before drawing conclusions.

This specialized skill guides the creation of long-form structural critical essays and detailed academic dossiers, primarily for Chinese academic contexts. It utilizes the CrossFrame methodology to first establish a foundational structure, define evidence boundaries, and identify key mechanisms, before applying a critical matrix. The output is highly structured, ensuring depth, rigorous source checking, and comprehensive critical analysis suitable for complex intellectual work.

This skill provides explicit, pedagogical instruction on complex CrossFrame concepts. It is designed to move beyond simple definitions by structuring the output into plain language explanations, conceptual mapping, common misreading boundaries, real-world signals, and practical exercises. It is ideal for users who need deep, structured, and comprehensive understanding of complex theoretical frameworks.

This skill generates a comprehensive, structured Customer Success Plan (CSP) that serves as a joint roadmap between the Customer Success Manager (CSM) and the client. It guides collaboration through defined business goals, measurable success metrics (KPIs), and phased milestones across the entire customer lifecycle, from onboarding to renewal and expansion. Ideal for kickoff calls, Quarterly Business Reviews (QBRs), and joint planning sessions.

This skill transforms raw notes, bullet points, or unstructured memories into comprehensive, professional performance reviews. It structures the output for various review types (Self-assessment, Manager, Peer, 360 feedback), ensuring coverage of key achievements, core strengths, constructive areas for growth, and measurable development goals. Ideal for annual reviews, mid-year check-ins, and formal performance documentation.