Skill UI

Defines and monitors SLAs, SLIs, and SLOs so teams can set performance targets, track metrics like error budgets and availability, and react before issues impact customers.

A comprehensive toolkit for integrating with the official WhatsApp Business Cloud API (Meta). Supports message sending, template management, webhooks (HMAC-SHA256), and advanced customer service automation. Provides ready-to-use boilerplates in Node.js and Python, facilitating scalable and professional communication solutions.

This skill applies the Jobs To Be Done (JTBD) framework from behavioral economics. Instead of merely listing features, it helps uncover the underlying functional, emotional, and social progress a customer is trying to achieve when they 'hire' a product or service. It is essential for deep user research, defining product messaging, optimizing the user journey, and understanding the triggers that cause a customer to switch solutions.

A comprehensive automation toolkit for managing Zendesk operations via Rube MCP. It provides workflows to list, search, create, update, and delete support tickets, manage user accounts (agents and end-users), and handle organization details. Ideal for integrating support workflows and automating customer service processes.

A comprehensive reference guide and implementation example for integrating Persona into your Know Your Customer (KYC) service flow. This skill covers the service architecture, inquiry lifecycle management, webhook-driven processing, and standard compliance patterns. Use it when building identity verification systems that require robust, multi-step verification processes using the Persona API.

This skill provides comprehensive integration with the Podium API, a robust platform for managing business messaging, customer reviews, and payment processing. It utilizes OAuth2 authentication and REST API calls to automate complex business workflows, allowing users to retrieve location data, manage customer communications, and ensure reliable transaction handling. Ideal for automating customer service and core operational tasks within a SaaS business context.

This workflow integrates with the Podium API to manage key business functions, including requesting customer reviews, listing and tracking review status, and creating formal payment invoices. It is designed for automating post-service communications and handling billing processes within a comprehensive business environment.

Generates weekly telemetry reports and customer adoption reports for Azure Backup MCP tools. Runs KQL queries to classify errors into Customer/Azure Service/MCP Tool Bug, identifies customers via cross-cluster joins, compares week-over-week metrics, correlates with merged PRs, and produces an Outlook-compatible HTML report.

This skill generates a comprehensive customer journey map, detailing the entire customer experience from initial awareness through to advocacy. It identifies key stages, customer actions, emotional highs and lows, critical pain points, and actionable opportunities for product improvement or service enhancement. Ideal for UX research, product discovery, and cross-functional alignment.

This skill generates a comprehensive Go-To-Market (GTM) asset pack. It structures all necessary marketing and sales materials—including positioning statements, core messaging pillars, feature-to-benefit mappings, and role-specific use cases—following established frameworks like Geoffrey Moore's model. Use it when launching a new product, feature, or service to ensure internal teams and market content are highly aligned and focused on solving customer pain points.

An expert advisory skill covering the SWIFT Customer Security Programme (CSP) and the Customer Security Controls Framework (CSCF) v2026. It helps financial institutions, banks, and service bureaus achieve mandatory compliance with 32 security controls across three core objectives: Secure Your Environment, Know and Limit Access, and Detect and Respond. Use this skill for gap analysis, understanding architectural types (A1-B), and navigating the latest mandatory changes, such as Control 2.4.

Automates the creation of professional Customer Agreements for Software as a Service (SaaS). This tool starts with a Y Combinator standard template and customizes it using structured intake questions covering fee structures, data handling, ML rights, and services. It produces a clean, lawyer-ready DOCX and a detailed legal memo.