Skill UI

An elite AI-powered specialist mastering end-to-end customer support. This skill guides the implementation of advanced conversational AI, automated ticketing systems, and comprehensive omnichannel strategies. It covers sentiment analysis, knowledge base optimization, e-commerce support, and advanced CX analytics, ensuring seamless, human-centered, and efficient customer journeys across all platforms.

A comprehensive debugging bundle designed to collect all necessary evidence for Customer.io support tickets. It performs API connectivity diagnostics (Track/App), validates user profiles, captures environment details (Node.js, SDK versions), and generates a structured report. Ideal for investigating delivery failures or complex integration issues.

Automate Gorgias helpdesk workflows directly from Claude Code, letting you list, create, update, tag, and triage tickets, manage customers, and coordinate teams via natural language commands.

A comprehensive guide and tool for building and configuring complex, multi-step AI agent workflows. Users can define sophisticated automation pipelines by chaining together customizable triggers (e.g., email, webhook), actions (e.g., Slack post, database update), conditional logic, and external knowledge bases. Ideal for automating business processes like customer support triage, data processing, and complex notifications, ensuring deterministic and scalable AI operations.

Guides SaaS teams through value-based pricing, tier design, research techniques (Van Westendorp, MaxDiff) and pricing-page best practices to capture customer willingness to pay and support monetization decisions.

This skill guides the development of advanced voice agents, representing the frontier of natural human-AI interaction. It covers both low-latency Speech-to-Speech (S2S) architectures (like OpenAI Realtime API) and fully controllable STT→LLM→TTS pipelines. Key focus areas include minimizing end-to-end latency (targeting <800ms), handling conversational nuances, background noise, and managing interruptions for applications like customer support, IVR, and live translation.

Step-by-step guidance and a template for composing empathetic end-of-life announcements that explain the rationale, outline customer impact, present support plans and timelines, and offer clear next steps when retiring products or features.

Build a comprehensive, real-time support chat system designed for modern applications. This solution provides a floating, user-facing chat widget for instant customer inquiries and a robust admin dashboard for support staff. It handles real-time messaging, chat history management, and notification systems via WebSockets, making it ideal for integrating live support channels into any platform.

A comprehensive toolkit for integrating with the official WhatsApp Business Cloud API (Meta). Supports message sending, template management, webhooks (HMAC-SHA256), and advanced customer service automation. Provides ready-to-use boilerplates in Node.js and Python, facilitating scalable and professional communication solutions.

A comprehensive operational guide for support teams to manage complex customer billing workflows. It assists operators in diagnosing billing anomalies, processing refunds, triaging charges, and recovering customer portals. Use this when investigating billing discrepancies, assessing churn risk, or ensuring accurate subscription state and revenue management.

AgentPhone is an API-first platform designed for developers building AI agents with advanced telephony capabilities. It allows agents to manage phone numbers, make/receive voice calls, and handle SMS messages. Developers can utilize hosted mode for simple AI interactions or webhook mode for custom, complex logic, making it ideal for building sophisticated customer support bots or virtual assistants.

Customer Support Agent persona centralizes ticket tracking, email-to-task conversion, status logging, urgency escalation, and follow-up scheduling using Gmail, Sheets, Chat, and Calendar utilities.