Skill UI

Codified best practices for senior transportation managers to negotiate freight components, keep scorecards, steward carrier portfolios, and balance cost, service, and compliance when running RFPs and managing mixed contract/spot freight programs.

Guides senior analysts through classifying delays, damages, losses, claims, and carrier disputes, detailing documentation, deadlines, and mode-specific behaviors so freight exceptions are resolved quickly while safeguarding customer satisfaction and financial exposure.

Provides carrier relationship management guidance for shippers to onboard carriers, negotiate rates with RFPs, track performance with scorecards, rebalance freight when markets tighten, and maintain strategic carrier partnerships.

Structured guidance from a senior freight exception analyst covering delays, damages, losses, and carrier disputes across modes; includes classification, escalation logic, documentation, and communication templates for claims or operational playbooks.